AI-Powered Automation Framework

2024 · SCFHS, Riyadh

Designed and deployed an AI-powered automation framework that integrates N8N workflows, LangChain-based agents, and LLM-driven triage to reduce manual triage effort across multiple service channels. The framework evaluates incoming requests, routes them to the appropriate queue or resolver, and provides auto-suggested responses where confident — keeping a human-in-the-loop for edge cases.

N8N LangChain LLM AI Agents Automation Triage Workflow Orchestration

Outcomes

  • ~60% reduction in manual triage time across three service channels.
  • ~29% reduction in overall operational toil through automation of repetitive triage and routing tasks.
  • Human-in-the-loop design maintained quality and safety for sensitive cases.
  • Established a reusable automation pattern that can be extended to additional channels and use cases.

Mumaris-Plus CRM Migration to Dynamics 365

SCFHS · Riyadh

Led the migration of Mumaris-Plus to Microsoft Dynamics 365 CRM at the Saudi Commission for Health Specialties. The project retired legacy manual administrative workflows across membership, accreditation, and licensing — replacing them with a modern, configurable CRM platform integrated into the broader SCFHS technology landscape.

Dynamics 365 CRM Migration SCFHS Mumaris-Plus Power Platform Microsoft Cloud Process Redesign

Outcomes

  • Modernised core administrative CRM — replacing manual, fragmented workflows with a unified Dynamics 365 platform.
  • Covered membership, accreditation, and licensing functions within a single integrated system.
  • Improved data consistency, reporting, and process transparency for a major healthcare regulatory body.
  • Set the foundation for Power Platform extensibility and further automation on top of the CRM.

Vodafone Red Infrastructure Overhaul

Vodafone Egypt · Cairo

Coordinated a major infrastructure overhaul to resolve chronic downtime and poor performance of Vodafone Red's user-interface infrastructure under peak loads. The initiative stabilised the platform, improved response times, and restored UX continuity for a high-traffic consumer service.

Infrastructure Performance UX Continuity Vodafone Red Peak Load Incident Management

Outcomes

  • Stabilised user-interface infrastructure that had been suffering chronic downtime under peak load.
  • Improved performance and UX continuity for a high-traffic consumer platform.
  • Reduced recurring incidents through infrastructure improvements and better operational practices.
  • Demonstrated cross-functional coordination across infrastructure, development, and operations teams.

Legacy to Microservices Migration

SCFHS · Riyadh

Spearheaded the architectural transition of monolithic Oracle environments to a modern, scalable containerised microservices architecture with zero-downtime cutover. The migration improved scalability, deployment agility, and operational resilience while preserving data integrity and service continuity.

Docker Kubernetes Microservices Oracle Migration Zero-Downtime Containerisation CI/CD

Outcomes

  • Migrated monolithic Oracle-based workloads to a containerised microservices architecture.
  • Achieved zero-downtime cutover — preserving service continuity during the transition.
  • Improved scalability, deployment frequency, and operational resilience.
  • Funded subsequent DevOps, IaC, and observability improvements on top of the new architecture.

Multi-Cloud Cost Governance

SCFHS · Riyadh

Architected a multi-cloud cost governance framework spanning AWS, Azure, and OCI. The framework introduced consistent tagging, rightsizing recommendations, policy automation, and cost visibility — driving accountability and reducing waste across cloud footprints.

AWS Azure OCI FinOps Cost Governance Tagging Rightsizing Policy Automation

Outcomes

  • Reduced cloud overhead by ~20% through rightsizing, tagging discipline, and policy-driven guardrails.
  • Established cross-platform cost visibility and accountability across AWS, Azure, and OCI.
  • Created reusable governance patterns applicable to future workloads and cloud adoption.
  • Balanced cost optimisation with performance, reliability, and business requirements.

Operational Excellence Program

SCFHS · Riyadh

Delivered a structured Operational Excellence Program across IT operations — improving service reliability, reducing manual effort, and establishing governance for automation and AI-driven triage. The program combined process standardisation, automation, observability improvements, and team capability building.

Operational Excellence Automation AI Triage Governance Process Standardisation Observability Team Enablement

Outcomes

  • Improved service reliability and reduced recurring manual effort across IT operations.
  • Established governance for automation and AI-driven triage — including human-in-the-loop safety.
  • Standardised processes, runbooks, and operational practices across teams.
  • Built team capability in automation, observability, and AI-assisted operations.
  • Contributed to the ~29% reduction in overall operational toil.