Professional Experience

Lead a technical team responsible for multi-cloud platform engineering, DevOps pipelines, CRM/ERP modernization, and enterprise IT operations for one of the largest healthcare regulatory bodies in Saudi Arabia. Own architecture decisions, CI/CD strategy, and cross-functional delivery across cloud, on-prem, and hybrid environments.

• Architect and operate multi-cloud environments across AWS, Azure, GCP, and OCI for production and staging workloads.
• Lead DevOps transformation: CI/CD pipelines, container orchestration (Kubernetes, Docker), infrastructure-as-code (Terraform, CloudFormation, ARM), and automated testing/deployment.
• Drive CRM and ERP modernization initiatives, including Dynamics 365 migrations (Mumaris-Plus) and Power Platform solutions.
• Manage, mentor, and grow a multidisciplinary technical team — setting standards, reviewing architecture, and unblocking delivery.
• Own incident response, performance tuning, and reliability engineering for critical enterprise services.
• Introduce AI/LLM-assisted triage and automation (N8N, LangChain, agentic workflows) to reduce manual operational toil.
• Collaborate with business stakeholders to translate requirements into scalable architecture and delivery roadmaps.

Delivered database, operating system, and application server administration for enterprise projects at Huawei Egypt — ensuring high availability, performance, and reliability of core infrastructure supporting customer-facing services.

• Administered Oracle database environments — installation, configuration, tuning, backup/recovery, and troubleshooting.
• Managed Linux/Unix OS platforms: user administration, performance monitoring, patching, and capacity planning.
• Supported and maintained application server infrastructure, coordinating with development teams on deployments and issue resolution.
• Responded to production incidents and performed root-cause analysis to drive sustainable fixes.
• Collaborated on enterprise project delivery within tight timelines and SLA-driven environments.

Served as Technical Lead for Tibco integration platform administration and DevOps functions at Vodafone Egypt — bridging middleware operations with emerging DevOps practices and supporting critical telecom platform reliability.

• Led administration and operations of the Tibco integration platform — monitoring, configuration, and issue resolution.
• Introduced DevOps-oriented practices: automation of repetitive ops tasks, improved deployment reliability, and better environment parity.
• Coordinated with development, QA, and infrastructure teams to streamline release processes and reduce manual friction.
• Participated in on-call and incident management for critical integration flows and platform components.
• Drove incremental improvements in monitoring, alerting, and operational documentation.

Provided Oracle database, operating system, and application server administration services to enterprise clients — building foundational expertise in mission-critical systems administration and customer-facing technical support.

• Installed, configured, and maintained Oracle database environments for multiple enterprise clients.
• Administered server operating systems — provisioning, hardening, monitoring, and routine maintenance.
• Supported application server platforms, coordinating deployments and troubleshooting runtime issues.
• Delivered production support and incident resolution within agreed SLAs.
• Developed documentation and operational procedures to improve service consistency.